SolarWinds launches incident response tool, boosts AI in observability platform

The company also bolstered its SolarWinds Observability product with new integrations and support for cloud environments, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. The extended capabilities will provide IT operations teams with a unified view of the entire hybrid IT environment, SolarWinds says.

“Organizations are rarely 100% cloud-native or on-premises, and invariably, assuming otherwise always limits the benefit of modern IT solutions. In reality, most organizations use a hybrid cloud approach; they have workloads that are on-prem, workloads that are on public cloud, workloads around the private cloud, and they often mix different sets of solutions to meet their needs,” Sai says. “Our announcement marks a significant milestone in helping organizations navigate hybrid more confidently, with better visibility, enabling better collaboration and flexibility. And more importantly, it helps organizations be more resilient in a continually evolving IT landscape.”

Also new to the platform is an AI-powered Log Insights feature that surfaces critical information from large volumes of log data to identify patterns, anomalies, and other trends that would indicate potential problems in the environment. These updates are important for monitoring today’s IT environments, Sai says, as networks and applications become more complex. IT teams must be able to detect issues before they become major incidents. Also in the SolarWinds Observability platform is Root Cause Assist, which taps SolarWinds AI to identify the underlying causes of problems or issues by analyzing data and providing contextual insights, automating and accelerating the analysis of application performance issues.